Privacy Policy

1. Introduction

Welcome to AESTHETICRXNETWORK (PRIVATE LIMITED) ("the Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, WhatsApp number)
• Professional information (doctor name, clinic name, signup ID)
• Account credentials (password, encrypted and securely stored)
• Profile information and preferences
• Order and transaction information
• Research paper submissions and contributions

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process your orders and transactions
• To send you important notifications and updates
• To send marketing and promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To personalize your experience and provide relevant content

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Organizational Access: With authorized personnel within our organization for operational purposes

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Under applicable data protection laws (including GDPR), you have the right to:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw your consent at any time (for marketing communications, you can unsubscribe)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Email Communications and Unsubscribe

We send two types of emails:

• Transactional Emails: Order confirmations, account notifications, tier updates, and other essential communications. These are always sent and cannot be unsubscribed from.
• Marketing Emails: Promotional content, newsletters, and campaign messages. You can unsubscribe from these at any time using the unsubscribe link in each email or by contacting us.

We respect your email preferences and will not send marketing emails if you have unsubscribed.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Google API Services

AestheticRxNetwork's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Limited Use compliance statement: The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements. We do not use Google user data to create, train, or improve generalized AI/ML models, and we do not transfer Google user data to third-party AI services for model training.

• Google Sign-In: We use Google Sign-In solely to verify your identity and authenticate your account. We access only your name, email address, and profile picture. This data is used only to identify you within our platform and is not shared with third parties or used for advertising purposes.
• Gmail API: We use the Gmail API solely to send transactional emails (order confirmations, OTP codes, account notifications, and administrative alerts) on behalf of the platform administrator. We do not read, store, scan, or process any email content from your Gmail account. We do not use Gmail data for any purpose other than sending these transactional messages.
• Google Drive API: We use the Google Drive API only to store data export files that you or an administrator explicitly generates within this application. We do not access, read, or modify any pre-existing files in your Google Drive. Only files created by AestheticRxNetwork are accessible to us.
• No third-party AI on Google user data: AestheticRxNetwork does not send Google Sign-In, Gmail, or Drive user data to Hugging Face, OpenAI, or any other third-party AI/ML provider. Any future "AI Research Assistant" feature (currently marked coming soon) will not process Google Workspace or Photos user data unless it fully complies with Limited Use and is disclosed here first.

We do not transfer, sell, or use Google user data for any purpose beyond those explicitly stated above. Our use of Google API data is limited to providing and improving the AestheticRxNetwork platform features described in this policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: muhammadqasimshabbir3@gmail.com
• WhatsApp: +92 326 795 1056

We will respond to your inquiry within a reasonable timeframe.